According to the National Audit Office, £97m was wasted by Taxpayers last year phoning HMRC.
This was broken down as:
- £66m waiting on the phone
- £21m if actually got through to speak to someone
- £10m on the cost of the call
Last autumn the waiting time on the self-assessment number was an average 47 minutes.
So what can you do?
- Try and avoid having to speak to HMRC – if you get everything set up properly and your accountant gets all your compliance done on time (personal tax, corporate tax, PAYE RTI reporting , CIS returns etc) then there should be no need to speak to HMRC
- Write to HMRC rather than call them or get your accountant to write to them - it might be quicker to write to HMRC than wait on the phone (and you also then have a record of that communication)
- If you have to ring them then have a hands free phone or a headset so you can get on with something else whilst you’re on hold